Terms & Conditions

1. Acceptance of Terms

If you do not agree to these terms, you must not use our services. These terms form a legally binding agreement between you and RAA ASSOCIATE (a proprietorship owned by Porkodi Vaithilingam, GSTIN 33BDGPV4163H1ZE), which operates the Tip Top Drivers brand. In these terms, "Tip Top Drivers", "we", "us" and "our" mean RAA ASSOCIATE. Our Cancellation & Refund Policy and Legal & Business Information page form part of these terms.

2. About the Platform

Tip Top Drivers operates a technology platform that connects businesses and individuals who need professional drivers with verified, trained drivers available to fulfil those requests.

We provide the following applications:

• Tip Top Driver App — for registered professional drivers to receive and manage bookings
• Tip Top B2B Client App — for registered business clients (vendors) and their staff to create and manage bookings
• Tip Top Customer App and our online booking website — for individual riders ("B2C") to book a driver to drive their own vehicle

Tip Top Drivers acts as a platform intermediary. We do not directly employ drivers as employees; however, all drivers on our platform are verified, trained, and held to strict standards of conduct.

3. Eligibility

To use our services you must:

• Be at least 18 years of age For Driver App
• Provide accurate, truthful information during registration
• Have the legal capacity to enter into binding contracts under Indian law

Additional requirements for drivers:

• Hold a valid, current driving licence for the vehicle category driven
• Maintain valid vehicle insurance (where applicable)
• Pass our background verification process

Additional requirements for B2B clients:

• Be a registered business or authorised representative thereof
• Provide a valid business address and contact details

4. Accounts & Registration

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• Keep your password secure and not share it with any other person
• Notify us immediately at raaassociate2022@gmail.com if you suspect unauthorised access
• Ensure all information on your profile is accurate and up to date
• Not create accounts using false identities or on behalf of others without authorisation

We reserve the right to suspend or terminate accounts that we believe have been compromised or are being used fraudulently.

5. Driver Terms

5.1 Onboarding

All drivers must complete our 6-step registration process, which includes identity verification, document submission (driving licence, Aadhaar, PAN, bank details), and background screening. Only approved applicants may operate as drivers on our platform.

5.2 Obligations

• Maintain accurate and up-to-date profile information, vehicle details, and documents
• Accept and complete assigned bookings professionally and on time
• Treat all clients with courtesy, respect, and professionalism
• Comply with all traffic laws and road safety regulations
• Keep the vehicle clean and in roadworthy condition
• Not use the app or accept bookings while under the influence of alcohol or drugs
• Grant and maintain the background location permission on your device during active trips

5.3 Online / Offline Status

Drivers may set themselves online or offline within the app. Bookings are only assigned to drivers who are both enabled by an administrator and online. Drivers should not go offline mid-trip unless there is an emergency.

5.4 Earnings & Payouts

Driver earnings are calculated based on trip distance and the applicable pricing tier in effect at the time of the booking. Payouts are processed by our operations team on a schedule communicated within the app. We reserve the right to adjust earnings for incomplete or disputed trips.

5.5 Driver Wallet & Top-ups

• The Driver App includes a wallet that records amounts owed by the driver to Tip Top Drivers (for example, platform fees or commission on trips where the driver collected cash) and amounts credited to the driver. If your wallet balance falls below the level shown in the app, you may be unable to accept new trips until it is settled.
• You may settle your balance by topping up the wallet in the app through our payment gateway, Cashfree Payments (UPI, debit/credit card, net banking or other methods shown at checkout), or by depositing cash at our office.
• A top-up is credited only after Tip Top Drivers confirms with the payment gateway that the payment succeeded. If money is debited but the payment is not confirmed, it will either be credited to your wallet once confirmed or automatically refunded by the gateway to the original payment method.
• Refunds: Failed, duplicate or erroneous top-ups are refunded to the original payment method, normally within 5–7 working days of being identified (timelines depend on your bank). Successful top-ups that have been applied against dues are not refundable. To raise a payment issue, create a support ticket in the app or contact us using the details below, quoting the transaction reference.
• Wallet balances are not a bank account, do not earn interest, and cannot be transferred to another driver.

6. B2B Client Terms

• Clients must provide accurate pickup addresses, scheduled times, and vehicle details for each booking
• Clients are responsible for ensuring the correct person or vehicle is available at the pickup location
• Clients may manage employee sub-accounts (vendor employees) for booking management — they are responsible for their employees' conduct on the platform
• Treat all drivers with courtesy and professionalism
• Not request services that are illegal or that involve transporting prohibited items

7. Rider (B2C) Terms

These terms apply when you book a driver as an individual through the Tip Top Customer App or our online booking website.

7.1 Your Account

• You must be at least 18 years old. Your account is created when you verify your mobile number by OTP, and you must complete your name and email before booking
• You are responsible for keeping your password confidential and for all bookings made from your account

7.2 Your Vehicle

Tip Top Drivers provides a driver for your own vehicle; we do not supply vehicles. For every booking you confirm that:

• You own the vehicle or are authorised by its owner to have it driven by our driver
• The vehicle has valid registration, insurance, pollution-under-control certificate and any other documents required by law, and these are available in the vehicle
• The vehicle is roadworthy and the registration number, category and transmission you enter are accurate — a driver may decline to drive a vehicle that is unsafe or does not match the booking
• Personal belongings left in the vehicle remain your responsibility

7.3 Booking for Someone Else

You may book a trip for a guest passenger. You must have their permission to share their name and mobile number with us and the driver, and you remain responsible for the booking and its payment.

7.4 Fares

• B2C fares follow our published tariff — fixed prices for the time slot, trip type and vehicle category you choose — and are shown as an estimate before you confirm. 18% GST is added and shown in the fare breakdown
• The following may be charged in addition where they apply: night charges, outstation accommodation and food for the driver, and waiting time beyond a 15-minute grace period
• The final fare may also differ from the estimate if the trip runs beyond the booked slot or distance, or if extra stops apply. Tolls, parking and interstate permits are paid by you directly

7.5 Payment

• You pay after the trip, either online in the app or on our website (UPI, debit/credit card, net banking or other methods shown at checkout), or in cash to the driver
• Online payments are processed by Cashfree Payments India Pvt. Ltd. A payment is treated as complete only when Tip Top Drivers has confirmed it with the payment gateway; the driver will then not ask you for cash. If money leaves your account but the payment is not confirmed, it will either be applied to your trip once confirmed or automatically refunded by the gateway
• Any tip you choose to give is paid directly to the driver and is not processed or held by Tip Top Drivers

7.6 Cancellations & Refunds

The full rules are in our Cancellation & Refund Policy. In summary:

• You may cancel a booking from the app or website before the driver reaches your pickup location. A cancellation fee may apply; any fee is shown in the app before you confirm the booking and again when you cancel
• Payments are for services rendered and are generally not refundable. Refunds are made where we are at fault — for example a duplicate payment, a failed payment that was still debited, or a trip that we cancel
• For any other payment issue (overcharge, trip not completed as booked), raise a support ticket in the app or contact us within 7 days of the trip, quoting the booking ID
• Approved refunds are made to the original payment method, normally within 5–7 working days of approval (the time taken to reflect depends on your bank or payment provider). Cash payments are refunded by bank transfer or UPI

7.7 Safety & Conduct

• The in-app SOS feature alerts our operations team and helps you contact emergency services; it is not a substitute for calling the police (112) or an ambulance in an emergency
• You must not ask the driver to break traffic laws, drive an unsafe vehicle, or carry illegal or prohibited items, and you must treat drivers with courtesy. A driver may end a trip where their safety is at risk
• Ratings and feedback must be honest and must not contain abusive or personal content

7.8 Service Area & Availability

B2C services are currently offered in Chennai and Coimbatore, and for outstation trips starting from these cities. Availability depends on driver availability; outstation and scheduled trips may need advance booking. We aim to assign a driver within a few minutes of a booking, but may reassign drivers where needed.

8. Bookings

8.1 Creating a Booking

Clients create bookings through the B2B Client App by specifying the trip type, pickup address, destination, vehicle details, and scheduled time. Our assignment engine automatically matches eligible drivers to bookings.

8.2 Booking Statuses

A booking progresses through several statuses from creation to completion: Scheduled → Assigned → Accepted → In Progress → Completed → Audited. Both parties can view the current status in real time within their respective apps.

8.3 Cancellations

B2B bookings may be cancelled before the driver has reached the pickup location. Cancellations made with less than 2 hours' notice may incur a cancellation fee, as communicated within the app. Tip Top Drivers reserves the right to cancel bookings in cases of force majeure or operational constraints, with reasonable notice. Rider (B2C) cancellations are covered in section 7.6.

8.4 No-Shows

If a client is not present at the pickup location within the waiting period specified in-app, the driver may mark a no-show. A no-show charge may apply.

9. Payments & Pricing

• Trip fares are calculated based on actual distance travelled and the pricing tier applicable at the time of booking
• Pricing is transparent — the estimated fare is shown before booking confirmation
• Payment for completed trips is due as per the billing arrangement agreed between the client and Tip Top Drivers
• B2B clients may be billed on a monthly or per-trip basis depending on their account type
• B2C (rider) fares, payment, cancellations and refunds are governed by section 7
• All fares are in Indian Rupees (INR) and exclude 18% GST, which is added at checkout
• We reserve the right to revise pricing with 14 days' advance notice
• Online payments on the platform are processed by Cashfree Payments India Pvt. Ltd. Tip Top Drivers does not store card, UPI PIN or net-banking credentials. Driver wallet top-ups and refunds are governed by section 5.5; rider payments and refunds by section 7

10. Location Consent (Driver App)

By using the Tip Top Driver App and accepting a booking, drivers expressly consent to the collection of their precise GPS location continuously in the background for the duration of the active trip. This consent is required to operate the service and may be withdrawn by marking yourself offline or closing the app — doing so will prevent further active-trip tracking.

Refer to our Privacy Policy for full details on how location data is stored and used.

11. Prohibited Conduct

You must not:

• Provide false information at registration or at any point during use of the platform
• Share your login credentials with any other person
• Use the platform for any illegal purpose or in violation of applicable laws
• Harass, abuse, threaten, or discriminate against any other user, driver, or staff member
• Attempt to manipulate the assignment system, fares, or ratings
• Reverse-engineer, decompile, or otherwise attempt to extract the source code of our apps
• Introduce malware, viruses, or any harmful code into our systems
• Use the platform to solicit or arrange business outside of Tip Top Drivers' platform

Violation of these prohibitions may result in immediate account suspension and legal action where appropriate.

12. Limitation of Liability

Tip Top Drivers operates as a technology intermediary platform. While we take significant steps to verify and train drivers, we are not the employer of drivers and cannot guarantee the outcome of every trip.

To the maximum extent permitted by applicable law:

• We are not liable for any loss, injury, or damage arising from actions of drivers or clients during a trip
• We are not liable for any indirect, incidental, or consequential damages arising from use of our platform
• Our total liability to you for any claim arising from these terms shall not exceed the value of the booking in question

Nothing in these terms limits our liability for fraud, gross negligence, or any liability that cannot be excluded under Indian law.

13. Intellectual Property

All content, trademarks, logos, software, and intellectual property on the Tip Top Drivers platform belong to Tip Top Drivers or our licensors. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.

By uploading content (such as photos) to our platform, you grant Tip Top Drivers a non-exclusive licence to use that content for the purpose of providing the service.

14. Termination

Either party may terminate the account relationship at any time. Drivers may request account deletion via the in-app deletion request (Home screen → "Request Account Deletion"), by email, or by phone. See our Account Deletion page for full instructions and what happens to your data.

We reserve the right to suspend or permanently terminate accounts without notice in cases of:

• Breach of these Terms & Conditions
• Fraudulent or illegal activity
• Behaviour that endangers drivers, clients, or third parties
• Non-payment of amounts owed

On termination, your right to use the platform ceases immediately. Outstanding amounts remain payable. Data retention after termination is governed by our Privacy Policy.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. We will notify you of material changes via in-app notification and by updating the "Last Updated" date on this page. Changes take effect 14 days after notice unless you choose to terminate your account within that period.

Continued use of our services after the effective date of any change constitutes acceptance of the revised terms.

16. Governing Law & Disputes

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.

Before initiating legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days.

17. Contact Us

For questions, complaints, or notices relating to these Terms & Conditions, please contact:

• Operated by: RAA ASSOCIATE (GSTIN 33BDGPV4163H1ZE)
• Email: raaassociate2022@gmail.com
• Phone: +91 99406 42160 (9:00 AM – 6:00 PM)
• Registered office: No. 43/16, F3, 1st Floor, Lakeview Street, Sri Gayathri Flats (Shreya Block), Adambakkam, Chennai – 600088, Tamil Nadu, India
• Works office: No. 58/1, 3rd Floor, Manthoppu 1st Street, Maduvankarai, Guindy, Chennai – 600032, Tamil Nadu, India

Also see our Privacy Policy, Cancellation & Refund Policy and Legal & Business Information.