1. Introduction
Tip Top Drivers ("we", "us", "our") is a brand operated by RAA ASSOCIATE, a proprietorship business owned by Porkodi Vaithilingam. We are committed to protecting the privacy of everyone who uses our platform. This Privacy Policy describes how we collect, use, store, and protect personal information across our services, including the Tip Top Driver App (for drivers), the Tip Top B2B Client App (for business clients and their staff), the Tip Top Customer App and our online booking website (for individual riders who book a driver for their own vehicle — together, our "B2C" services), and the Tip Top Drivers website.
By using any of our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Who We Are
Tip Top Drivers is a technology-enabled driver services platform based in Chennai, India. We connect businesses and individuals with professionally verified drivers for personal, corporate, and outstation travel needs. For the purposes of this policy, the data fiduciary (the entity that decides how your personal data is used) is:
RAA ASSOCIATE (proprietorship; proprietor: Porkodi Vaithilingam)
GSTIN: 33BDGPV4163H1ZE
Registered Office:
No. 43/16, F3, 1st Floor, Lakeview Street, Sri Gayathri Flats (Shreya Block),
Adambakkam, Chennai – 600088, Tamil Nadu, India
Works Office:
No. 58/1, 3rd Floor, Manthoppu 1st Street, Maduvankarai,
Guindy, Chennai – 600032, Tamil Nadu, India
Contact Email: raaassociate2022@gmail.com
Phone: +91 99406 42160
3. Information We Collect
The information we collect depends on which app or service you use.
3.1 — All Apps (Driver App, B2B Client App & Customer App)| Data Type | Examples | Purpose |
|---|---|---|
| Account information | Full name, email, mobile number | Account creation and login |
| Precise location | GPS coordinates | Match drivers to clients, track trips |
| Device identifiers | Device model, OS version, app version | App functionality and crash reporting |
| Usage data | Screens visited, features used, session duration | App improvement and analytics |
| Data Type | Examples | Purpose |
|---|---|---|
| Background location | Continuous GPS during active trips | Record the complete GPS route of the trip and calculate distance |
| Photos & documents | Profile photo, driving licence, Aadhaar, PAN, bank proof | Driver verification, onboarding and Payouts |
| Camera access | Live photo capture | Upload profile picture and vehicle documents |
| Trip data | Start/end location, route, distance, duration | Fare calculation, audit, and earnings |
| Wallet & payment transactions | Wallet top-up amount, date, status, payment method type (e.g. UPI, card, net banking), payment gateway order/transaction reference | Credit wallet top-ups, settle dues owed to the platform, reconcile payments, handle refunds and disputes, and meet tax/accounting obligations |
| Data Type | Examples | Purpose |
|---|---|---|
| Booking history | Past and current bookings | Trip management and reporting |
| Business information | Company name, vendor code | Account management and billing |
| Data Type | Examples | Purpose |
|---|---|---|
| Profile details | Name, mobile number, email; optionally date of birth, blood group and home address | Account creation, booking, and safety (blood group is used only to assist in an emergency) |
| Trip & address data | Pickup and drop-off addresses, saved addresses, scheduled pickup time, trip type, route and trip history | Fare quotes, dispatching a driver, live trip tracking, invoices and support |
| Vehicle details | Vehicle registration number, category (hatchback/sedan/SUV/luxury), transmission, nickname of vehicles saved to "My Garage" | Matching a driver able to drive your vehicle and identifying the vehicle at pickup |
| Guest passenger details | Name and mobile number of a person you book a trip for | Letting the driver contact and identify the passenger. Please share these only with that person's permission |
| Payment data | Fare amount, chosen payment method (cash, UPI, card, net banking), payment status, payment gateway order/transaction reference, refunds | Collecting trip fares, issuing invoices and refunds, preventing fraud, and tax/accounting compliance |
| Ratings & feedback | Star rating, feedback tags, comments, tip amount you record for the driver | Service quality and driver performance review |
| Safety (SOS) events | Time and trip of an SOS alert, location at the time of the alert | Alerting our operations team so they can respond to an emergency |
| Referral data | Your referral code, the code you signed up with, number of friends who joined | Running our referral programme |
B2C riders — in short: we collect only what is needed to book, dispatch, track and bill your trip. Online payments are taken by Cashfree Payments and we never see or store your card number, CVV, UPI PIN or net-banking password. We do not sell your data. You can ask us to access, correct or delete it at any time (see section 9).
| Data Type | Examples | Purpose |
|---|---|---|
| Enquiry details | Name, email, phone number, interest and message submitted through the contact form | Responding to your enquiry. Submissions are also logged with your IP address to prevent spam |
| Analytics & cookies | Pages visited, device and browser type, approximate location, collected through Google Analytics | Understanding how the website is used and improving it. You can block cookies in your browser settings |
4. How We Use Your Information
We use the information we collect to:
- Create and manage your account and authenticate your identity
- Match available drivers with client bookings intelligently
- Enable real-time trip tracking and navigation
- Calculate trip distance, fare, and earnings
- Process driver wallet top-ups and payments, and maintain wallet and payout records
- Provide fare quotes, collect B2C trip fares online or in cash, and issue invoices and refunds
- Respond to SOS alerts and other safety incidents during a trip
- Send booking confirmations, updates, and notifications
- Process driver onboarding applications and verifications
- Provide customer support and resolve disputes
- Detect and prevent fraud or misuse of the platform
- Improve our products and services through analytics
- Comply with applicable laws and regulations
5. Location Data
Location is the most sensitive data we process. Here is exactly how we use it for each user type.
When a driver has an active booking, the app collects precise GPS location continuously in the background, including when the screen is off. This is required to:
- Record the complete GPS route of the trip, point by point
- Calculate the exact trip distance for fare computation
- Allow clients and our operations team to monitor the trip for safety
Background location collection only occurs during an active booking. When no booking is active, location is collected only while the app is in the foreground. Drivers must grant the "Allow all the time" location permission on Android to enable background tracking.
5.2 — B2B Client AppLocation is collected only while the app is open (foreground). It is used to display the driver's position on the live map and to pre-fill pickup addresses.
5.3 — Customer App & Online Booking (B2C)Location is optional and is collected only while you are using the app (foreground) — never in the background. If you allow it, we use your current location to suggest a pickup point and centre the map. The pickup and drop-off addresses you choose are stored with your booking. While your trip is active you will see the driver's live location; we do not track your own phone's location during the trip. If you trigger an SOS alert, your location at that moment is sent to our operations team, and if you choose to share your live location with a contact, that sharing happens from your device through the app you pick.
5.4 — Storage & RetentionLocation data from completed trips is stored on our secure servers and retained for up to 12 months for audit, dispute resolution, and safety purposes. After this period, precise route data is deleted or aggregated anonymously.
6. Data Sharing
We do not sell your personal data to third parties. We share data only in the following limited circumstances:
- Between drivers and clients: Driver name, photo, and live location are shared with the client during an active booking, and vice versa for pickup coordination
- Between drivers and riders (B2C): When a driver accepts your trip, they see your name (or your guest's name), contact number, pickup and drop-off addresses, scheduled time and vehicle details. You see the driver's name, photo, rating and live location until the trip ends. Ratings and feedback you leave are visible to our team and may be shared with the driver in summary form
- Service providers: We use trusted third-party providers for cloud hosting (Cloudflare R2 for file storage), SMS delivery (MSG91), email services, maps and address search (Google Maps Platform — the text you type into the address search is sent to Google), and payment processing (Cashfree Payments) — all under strict data protection agreements
- Payment processing: When a rider pays a trip fare online in the Customer App or on our booking website, or a driver tops up their wallet in the Driver App, the payment is handled by our payment gateway, Cashfree Payments India Pvt. Ltd., an RBI-authorised payment aggregator. Card, UPI and bank login details are entered directly into Cashfree's secure payment screen — Tip Top Drivers never receives or stores your full card number, CVV, UPI PIN or net-banking password. We share with Cashfree only what is needed to create the payment (your name, mobile number, email, and the amount), and receive back the payment status, amount and transaction reference. Cashfree's SDK may also collect device and network information to prevent fraud and diagnose payment failures. Cashfree processes this data under its own Privacy Policy.
- Legal obligations: We may disclose data to law enforcement or regulatory bodies when required by applicable Indian law
- Business transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction, with advance notice provided
7. Data Retention & Account Deletion
We retain personal data only for as long as necessary for the purposes described in this policy, or as required by applicable law. When a driver account deletion request is approved, the account is immediately disabled — login becomes impossible from the moment of approval. All personal identifiers are then permanently anonymised within 30 days of that approval. A 30-day cooling period applies, during which the driver may contact support to cancel the deletion. Certain operational records are retained in anonymised form as required by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Name, photo, email, home address | Deleted within 30 days of deletion approval | Not required after account closure |
| Mobile number & login credentials | Anonymised within 30 days of deletion approval | Account login is blocked immediately on approval; credentials purged at 30 days |
| Identity documents (DL, Aadhaar, PAN, bank proof, police certificate) | Document numbers cleared & file links removed within 30 days of deletion approval | No ongoing need after account closure |
| Bank account details | Cleared within 30 days of deletion approval | No ongoing need after account closure |
| Emergency & family contact information | Cleared within 30 days of deletion approval | No ongoing need after account closure |
| Trip & booking records (anonymised) | 7 years | Safety, dispute resolution, audit — linked to an anonymous ID only |
| GPS route records (anonymised) | 7 years | Accident investigation, insurance claims — identity detached |
| Driver documents (copies, not original) | 7 years | Legal claims, police investigations, insurance |
| Payment, trip fare, refund, wallet top-up & payout records | 8 years | GST, TDS, and Companies Act 2013 financial compliance |
| Support ticket history | 3 years | Service quality and dispute resolution |
| Deletion request log | Permanent | Proof of compliance with deletion obligations |
| Active legal investigation data | Until case closure | Court orders, police requests, legal hold |
Trip, GPS, and financial records retained after deletion are fully anonymised — they are linked to an internal anonymous driver ID only and cannot be traced back to your name, phone number, or identity.
You may request deletion of your account and data at any time via the in-app deletion request, the online form on our Account Deletion page, by email, or by phone.
8. Security
We implement industry-standard security measures to protect your data:
- All data is transmitted over encrypted HTTPS/TLS connections
- Passwords are hashed using bcrypt — we never store plain-text passwords
- Access to personal data within our systems is role-based and restricted to staff with a legitimate need
- Driver documents and photos are stored on Cloudflare R2 with access-controlled URLs
- JWT authentication tokens expire and must be refreshed regularly
- Online trip fares and wallet payments are processed by a PCI-DSS compliant payment gateway (Cashfree Payments); payment status is verified server-to-server with the gateway and never trusted from the device alone
While we take every reasonable precaution, no system is completely secure. If you suspect a security incident, please contact us immediately at raaassociate2022@gmail.com.
9. Your Rights & Grievances
Under the Digital Personal Data Protection Act, 2023 and other applicable Indian law, you have the right to:
- Access — Request a summary of the personal data we hold about you and how it is used
- Correction & updating — Request that inaccurate or incomplete data be corrected or updated
- Erasure — Request deletion of your personal data, subject to the legal retention periods in section 7
- Withdraw consent — Withdraw consent to optional processing, such as location access or marketing messages, at any time. Withdrawing consent to data that a service needs (for example the pickup address for a booking) may mean we can no longer provide that service
- Nominate — Nominate another person to exercise these rights on your behalf in the event of your death or incapacity
- Grievance redressal — Raise a complaint about how your data is handled
To exercise any of these rights or to raise a grievance, email raaassociate2022@gmail.com with the subject line "Privacy Request", from the email address or mobile number registered on your account, or call +91 99406 42160 (9:00 AM – 6:00 PM). We may need to verify your identity first. We will acknowledge your request promptly and respond within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India once it is operational.
10. Children's Privacy
Our services are not intended for or directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the new policy on this page with an updated "Last Updated" date and, where appropriate, through in-app notification.
Continued use of our services after a policy update constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
- Operated by: RAA ASSOCIATE (GSTIN 33BDGPV4163H1ZE)
- Email: raaassociate2022@gmail.com
- Phone: +91 99406 42160 (9:00 AM – 6:00 PM)
- Registered office: No. 43/16, F3, 1st Floor, Lakeview Street, Sri Gayathri Flats (Shreya Block), Adambakkam, Chennai – 600088, Tamil Nadu, India
- Works office: No. 58/1, 3rd Floor, Manthoppu 1st Street, Maduvankarai, Guindy, Chennai – 600032, Tamil Nadu, India
Also see our Terms & Conditions, Cancellation & Refund Policy, Legal & Business Information and Account Deletion page.